Privacy Policy
Your privacy and the security of your medical information is our highest priority
Important Notice
Vamos (Qingdao) Medical Services Co., Ltd operates in full compliance with the People's Republic of China's Personal Information Protection Law (PIPL), Cybersecurity Law, and Data Security Law, while also adhering to international healthcare privacy standards.
1. Information We Collect
Personal Information
- Identity Information: Full name, date of birth, gender, phone number, email address
- Contact Information: Home address, emergency contact details
- Payment Information: WeChat Pay ID, Alipay ID (encrypted and tokenized)
Medical Information
- Health Data: Medical assessments, symptoms, treatment history, medications
- Biometric Data: Height, weight, vital signs (when provided)
- Medical Images: Assessment photos, diagnostic images (encrypted)
Technical Information
- Usage Data: IP address, browser type, device information, session data
- Cookies: Authentication tokens, preference settings, analytics data
2. How We Use Your Information
Medical Services
To provide personalized medical consultations, treatment recommendations, health assessments, and to maintain your medical records securely.
Communication
To send appointment reminders, treatment updates, health tips, and important medical notifications via email, SMS, or WeChat.
Legal Compliance
To comply with Chinese healthcare regulations, data localization requirements, and medical record keeping obligations.
3. Data Storage and Security
Data Localization (China Compliance)
Important: All personal and medical data is stored exclusively within the People's Republic of China on servers located in certified data centers that comply with Chinese cybersecurity laws. Your data does not leave Chinese territory.
Security Measures
Encryption
AES-256 encryption for data at rest, TLS 1.3 for data in transit
Access Control
Multi-factor authentication, role-based permissions
Monitoring
24/7 security monitoring, intrusion detection systems
Backups
Encrypted backups with geographic redundancy within China
4. Your Privacy Rights
Under Chinese PIPL and our commitment to privacy, you have the following rights:
Right to Access
View and download all your personal and medical data
Right to Correction
Update or correct any inaccurate information
Right to Deletion
Request deletion of your data (subject to medical record retention laws)
Right to Withdraw Consent
Withdraw consent for non-essential data processing
5. Data Sharing and Disclosure
We DO NOT Sell Your Data
We never sell, rent, or trade your personal or medical information to third parties for commercial purposes.
Limited Sharing Only For:
- Medical Professionals: Licensed doctors and healthcare providers involved in your care
- Legal Requirements: Chinese regulatory authorities, courts, or law enforcement (when legally required)
- Emergency Situations: Emergency contacts during medical emergencies
6. Data Retention
Medical Records
Retained for 15 years as required by Chinese medical record laws, then securely destroyed.
Personal Data
Retained only as long as necessary for medical care or as required by law.
Technical Data
Log files retained for 6 months for security purposes, then automatically deleted.
Payment Data
Transaction records retained for 5 years for tax and audit compliance.
7. Cookies and Tracking
We use cookies to enhance your experience and secure your account:
Contact Our Privacy Team
If you have questions about this Privacy Policy or want to exercise your rights, contact us: